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Call Center Training
Workplace Essentials
Description
Welcome to the Call Center Training Workshop. A well-trained call center is the heart of any operation. Call center employees who know how to handle a great variety of situations with skill and professionalism will be an asset to the organization and will benefit themselves in terms of salaries and performance bonuses. Call Center Training offers the employee an opportunity to enter their work area with the confidence that they are equipped to answer questions and overcome objections, and ultimately close the deal.
learning Outcomes
- Define and understand call center strategies
- Identify different types of buying motivations
- Create SMART Goals
- Become familiar with strategies that sharpen effective communication
- Use proper phone etiquette
- Set benchmarks